Terms and conditions

Terms & Conditions

• Friends ticket discounts and offers (max 2 discounted tickets per show per membership), unless otherwise stated, are only available on specified shows and valid only on full-price tickets
  
  
• Friends discount is not available on Concessions
  
  
• Discounts may vary from show to show and may occasionally be time-limited. See the latest Capital Theatres brochure or the show pages on our website for further discount details on specific shows
  
  
• Named members must reserve, book and pay for bookings under their own name
  
  
• Your Friend Membership entitles you to 20% off on up to 2 drinks at the Bars in our venues
  
• Your Friend Membership entitles you to 20% off Food and Drink in the Festival Theatre Cafe
  
  
• Your Friend Membership entitles you to 20% off interval drinks orders through our VisitOneLink E-tickets, up to a maximum discount of £4. Please note, Pre show packages are excluded from Friends Membership discount.
  
• Any Friend making a Group Booking will be entitled to use their Friends discount as part of a group of 8+ people
  
  
• Friends Membership does not grant discounts on merchandise, programmes, ice creams or confectionary
  
  
• No refunds will be given except in the event of cancellation of a performance with prior notice. Tickets, handling charges and booking fees are non-refundable
  
  
• Tickets may be exchanged up to 48hrs before a performance, subject to a £1 per ticket exchange fee
  
  
• If exchanging tickets for a performance with a different Friends discount, Friends will be required to pay the difference
  
  
• It is your responsibility to check upon receipt of your tickets, that you have tickets for the correct production, date and time with the correct discounts