Access

Accessing the Festival Theatre

Capital Theatres aim to be accessible to all and we are committed to making your visit to our theatres as comfortable and enjoyable as possible. We offer a range of accessible performances (Audio Description, British Sign Language Interpreted, Captioned and Touch Tours) on the majority of our shows. Use the filter options on the What's On section to find access performances.

ARRIVING AT THE FESTIVAL THEATRE

Access from the road to the front of the theatre is up six steps with one handrail or up a pavement ramp. Level access is also available at the side entrance to the Café if required.

Wheelchair access is available from street level access direct into the stalls. Please ask our customer services team on arrival for assistance.

If you are arriving by car, please note that there are double yellow lines on Nicolson Street directly outside the theatre. As it is a main traffic route, there is no parking at restricted times from 8.00am to 9.15am and from 4.30pm to 6.00pm. There are no designated Blue Badge parking spaces on Nicolson St, but single yellow lines and Pay and Display spaces are available on side streets.

We have parking spaces in the courtyard for patrons with accessible requirements, we also offer a drop off and pick up service. A space, for either service, can be booked in advance by calling Stage Door on 0131 662 1112.  We will ask for your name, registration, phone number and which performance or event you are attending.

Inside the theatre there is lift access to all levels. Lifts have voice synthesisers to assist visitors.  

AT THE BOX OFFICE

The Box Office is situated in the foyer of the Festival Theatre and has a drop counter. Tickets can also be booked by calling 0131 529 6000, online or by using Text relay on 18002 0131 529 6003. If you have any specific seating requirements please let the box office know when you book your tickets.

WHEELCHAIR USERS

There are eight spaces in the stalls for wheelchair users, with adjacent seats for companions.

Please let us know all of your requirements at the time of booking. To book a wheelchair space, please call the Box Office on 0131 529 6000; this will help us to prepare for your visit.

For extra assistance we offer the use of the theatre wheelchair. To pre-book a theatre wheelchair, please call 0131 622 8109.

ASSISTANCE WITH HEARING

The Festival Theatre has a Sennheiser infrared system available in central areas of the auditorium. Box office will happily advise you on the best seats for reception. Headsets can be collected, free of charge, from the cloakroom on the lower ground floor mezzanine. A Sennheiser personal loop system is available for hearing aid users.

Please note that at some performances, audio equipment, headsets and adapters are in high demand but we will do all we can to accommodate your needs.

ASSISTANCE DOGS

Assistance dogs are most welcome at our venues. We will be pleased to look after them during the performance if required. We also provide water bowls.

ACCESSIBLE TOILETS

There are unisex accessible toilets on levels one and two of the theatre – all have emergency call buttons.

REFRESHMENTS 

The Café on our ground floor has level access, and all bars have lift access.  Please note that our bar areas do not serve refreshments after the performance; only before and during the interval.

AFTER THE SHOW

Our Front of House staff will be happy to order a taxi after the performance for those with mobility issues.

GENERAL 

Artlink (Edinburgh and the Lothians) provide a volunteer companion service for people who have difficulty in attending performances. For details please telephone 0131 229 3555 (Mon - Fri).

Braille, audio and large text versions of our brochure are available. Please contact the marketing department on 0131 662 1112 to be added to the mailing list.

BSL and audio interpretations are now available on certain parts of our website. Audio versions of our website are made possible by Lothiansound.