Contact Us
There are a number of ways to contact Capital Theatres.
Please note we are receiving large numbers of emails, and we are doing our best to reply to all enquiries as soon as possible.
Have a question about a refund?
We are currently working our way through all of our cancelled shows to refund customers. We have limited staff resources and the Box Office team is working remotely, so we ask you to please be patient while we process the refunds, and rest assure all refunds will be processed in the coming weeks.
Refunds will take 2-5 working days to appear in your account, depending onwho you are baking with.
If a show is to be rescheduled, Box Office will contact bookers directly via their preferred contact method to advise of the new date. Your booking will be automatically valid for the new date and if you cannot make the date, you can request a refund. Information will be provided in the email.
Have a general question?
If your question does not relate to a booking or a refund, please use the form below.
Contact Details
Main Telephones:
Please note the phone lines are not currently being manned due to government advice following the outbreak of Covid-19. Please send any urgent enquiries to enquiries@capitaltheatres.com
Ticketing Enquiries: +44 (0)131 529 6000
Groups Enquiries: +44 (0)131 529 6005
Main Office / General Enquiries: +44 (0)131 662 1112
Typetalk/ Text Relay: 18001 0131 529 6003
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Linda Hogg
Head of Customer Service -
Friends of Capital Theatres
0131 529 6002 -
Lost Property
0131 662 1112 -
TICKET BOOKINGS
For all accessible ticket requirements, or to book a wheelchair space, please contact Box office on 0131 529 6000 or by using Text relay on 18002 0131 529 6003. If you have any specific seating requirements please let the box office know when you book your tickets.
CAR PARK
For car parking enquiries please contact stage door on 0131 662 1112 or stagedoor@capitaltheatres.com. Booking is essential.
We have parking spaces in the courtyard for patrons with accessible requirements, we also offer a drop off and pick up service. A space, for either service.
ACCESS PERFORMANCES
For queries about Audio described (Touch Tours), BSL (British Sign Language Interpreted) or Caption performances contact Kim McKenna on 0131 622 8092 or Kim.McKenna@capitaltheatres.com
For Dementia Friendly programme enquiries or to find out more about our dementia friendly work, please contact Dawn Irvine on 0131 622 8444 or Dawn.Irvine@capitaltheatres.com
RELAXED AND INCLUSIVE PERFORMANCES
For Relaxed or Inclusive performance enquiries please contact Cat Sheridan on 0131 622 8427 or catrin.sheridan@capitaltheatres.com ‘
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Kate Smith
Director of Development -
Gary Smith
Head of Sales and Marketing -
Technical
Jim Clark
Technical ManagerElectrics
Graham Raith
Head of ElectricsStage
Stuart Haldane
Head of Stage -
Capital Theatres Main offices are located on 13 / 29 Nicolson Street, Edinburgh, EH8 9FT
Festival Theatre, 13 / 29 Nicolson Street, Edinburgh, EH8 9FT
King's Theatre, 2 Leven Street, Edinburgh, EH3 9LQ
The Studio, 22 Potterrow, Edinburgh, EH8 9BL
