Customer Service

We are committed to ensuring every customer has the most enjoyable experience possible.

Our Aim

At Capital Theatres we are committed to achieving excellence in customer service and to improving our service through continuous review and development.


Capital Theatres aim to be a good employer providing career development and training for employees, caring about our audiences and building long-term relationships with them, forging close and mutually beneficial relationships with stakeholders and business partners and by contributing to and being part of the community we serve. We will always try to exceed minimum standards and expectations.

Capital Theatres strive to be an organisation where our people are empowered, motivated and engaged by their work and enjoy working together to deliver our shared aims and objectives.


Consideration – We will treat everyone that we meet with respect and courtesy.

Collaboration – Working together as a team, we will share information, learn from and support each other and use this approach with our stakeholders and partners.

Professionalism – We will behave with integrity; remain aware of our responsibilities and our position in the community, our status as a charity and a publicly funded organisation.