We’re thrilled to welcome you back to Capital Theatres and are keen to make sure you feel safe and comfortable at all times.
We ask for your cooperation in following our COVID safety guidelines as detailed below to ensure we can continue to welcome audiences to our theatres this Festive season.
You do not require a Covid-19 Vaccine Passport or proof of vaccination to enter our venues. To continue to keep everyone safe we advise all customers to take a lateral flow test in advance of attending any performance and to only attend where a negative result is returned.
Before attending an event, we ask that customers familiarise themselves with, and comply with, the latest rules and guidance issued by the Scottish Government regarding COVID-19.
Our Terms and conditions for ticket purchases can be found here.
Below you can find further details of how our team will be following government guidelines on venue-safety and what to expect from your visit.
Our staff will be wearing face coverings and we require all customers over the age of 5 years to wear an appropriate face-covering unless you are exempt. Face coverings should be worn at all times in the theatre, including while you are seated in the auditorium during the show, unless you're eating or drinking.
Check-in Scotland Test and Protect
There will be QR codes in the foyer for you to scan and add your details using the Scottish Government’s Check-in system.
We have been 'See It Safely' approved
We have been granted the use of Society Of London Theatre & UK Theatre's 'See It Safely' mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences.
The Festival Theatre Cafe has been 'We're Good to Go' approved
'We're Good To Go' certifies that we have confirmed that we have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.
We regularly deep clean the theatres and have staff cleaning throughout the day with a focus on touch points.
Payments in the venue
We are not accepting cash at any of our sales points, and encourage you to use contactless transactions as much as possible.
Hand sanitiser is available throughout the theatre. Please clean your hands thoroughly and often.
Moving around the theatres
When you arrive at the theatre your ticket will be checked and you should go to your seat as quickly as possible.
Maintain a safe distance
Despite social distancing no longer being mandatory, when moving around the building please be mindful of your proximity to others.
To cut down on unnecessary contact we would encourage you to buy your tickets in advance and use an e-ticket. Be sure to check our Box Office opening hours.
Ticket Exchanges and Refunds
If you or anyone you live with is displaying symptoms associated with COVID 19, or if you are required to self-isolate following Government guidance, please do not visit Capital Theatres. Under these circumstances, please call our Box Office team to request an exchange or full refund up to 24 hours before the performance you are attending. If the performance you are planning to attend is within the next 24 hours, please call us to discuss your options with our Box Office team. Postage fees and donations are non-refundable.
For extra peace of mind, we’ve teamed up with TicketPlan which protects you against cancellation resulting from accidents and unexpected illnesses. This optional extra costs £2 per ticket and is only available at the time of booking. Find more information here.
Cloakrooms are currently closed.
Cafes and Bars
The Festival Theatre Café will be open from 11 am on show days, serving alcoholic and soft drinks, snacks and light meals. The Festival and King’s Theatre bars are open for one hour before each show.
If you have COVID 19 symptoms
If you have COVID 19 symptoms prior to visiting the theatre or are isolating over the time which you would have been visiting please contact firstname.lastname@example.org to give us as much notice as possible.
If you develop COVID 19 symptoms after visiting the theatre please take a test and record the results in the NHS Scotland Test and Protect app.
With thanks to our supporters for enabling our safe return #AfterTheInterval